Refund and Return Policy

Overview

Important Note :

You can cancel your order within 12 hours of order confirmation (excluding Saturday and Sunday) if your order has not yet been shipped. Cancellations are not accepted after this period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

allows for returns and exchanges if you’ve changed your mind about a product.

– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.

– Items purchased as part of a set or a multi-item pack must be returned as a whole set.

– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

– For online orders, shipping costs associated with the return of the product will not be covered by [Status].

– Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.

Met all the requirements? You can contact our Customer Service Team by email : support@pelopel.com with subject ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Store Adress: 15641 Sheridan Street, Southwest Ranches, FL 33331, USA
Store UK :24-26, Arcadia Avenue, Dephna House #105, London, N3 2JU, UK
Email: support@pelopel.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pelopel.com and send your item to:
Store Adress: 15641 Sheridan Street, Southwest Ranches, FL 33331, USA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Store Adress: 15641 Sheridan Street, Southwest Ranches, FL 33331, USA
Store UK :24-26, Arcadia Avenue, Dephna House #105, London, N3 2JU, UK
Email: support@pelopel.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.