SHIPPING POLICY
Our Commitment to Timely Delivery
At Pelopel.com, we prioritize delivering your items promptly. Our streamlined shipping process is dedicated to ensuring your orders reach you as swiftly as possible.
Shipping Time: Delivery Time = Processing Time + Shipping Time
The order delivery time comprises two main components:
- Order Cutoff Time: (GMT-05:00) Eastern Standard Time (New York)
- Our estimated delivery dates take into account various factors, including the destination address and the efficiency of preparing your items for shipment. During peak seasons or promotional sales, delivery times may be slightly extended.
You ship items for free once your order value is over a certain amount
- Any orders : 199$ and above ships for free
- Other orders ship for $7.99
Shipping Carriers:
We utilize reputable carriers such as USPS, UPS, FedEx, and DHL. The estimated delivery date depends on factors like the destination address and the speed at which we prepare your items for shipment.
Process Shipping time and Shipping time for each Product Type
| Product Type | Commitment processing time | Commitment Shipping time | Commitment timeframe |
| Sneaker, Shoes & Jersey | 2-4 days | 7-14 days | 9-18 Business days |
| Custom Clog Shoes | 3-5 days | 10-15 days | 13-20 days |
| T-Shirt, Hoodie, Sweater, Hawaii Shirt | 2-5 days | 5-10 days | 5 – 15 days |
NOTICE IMPORTANT : For all product needs custom Number + Name (Clog Shoes, Jersey, Jacket) , We need 5-7 Business days for Production time
United Kingdom – Process Shipping time and Shipping time
| Product Type | Commitment processing time | Commitment Shipping time | Commitment timeframe |
| Sneaker – Shoes | 2-4 days | 7-16 days | 9-20 Business days |
| Custom Clog Shoes | 3-5 days | 10-15 days | 13-20 days |
| T-Shirt, Hoodie, Sweater, Hawaii Shirt | 2-5 days | 5-10 days | 5 – 15 days |
NOTICE IMPORTANT : For all product needs custom Number + Name (Clog Shoes, Jersey, Jacket) , We need 5-7 Business days for Production time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
SHIPMENT CONFIRMATION :
For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us via email: support@pelopel.com
How To Track Order?
If you want to track your order, please Visit on Track Order for information.
SHIPPING DELAYS :
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
ITEM NOT RECEIVED :
If you have successfully placed an order and have not received it yet while the tracking status shows it’s delivered. You need to contact the carrier to find your bag as once the item is bagged we don’t have control over it (once it’s by the carrier ), but if the issues still persist kindly Email us at support@pelopel.com will try our best to assist you.
IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
Contact us
Store 1 : 15641 Sheridan Street, Southwest Ranches, FL 33331, USA
Store UK :24-26, Arcadia Avenue, Dephna House #105, London, N3 2JU, UK